Quantifying Customer Service Levels

Do you know how to quantify your Customer’s Satisfaction levels? This video by Bain & Company takes a unique look at how to measure success and what better company to showcase the use of the Net Promoter Score (NPS) then, ZAPPOS. The video provides so much more than a metric and how world class, well, is really world class. As ZAPPOS CEO, Tony Hsieh would say, “Just Deliver Happiness”. What are you doing today to deliver world-class customer service? Enjoy

2018-01-02T09:18:39+00:00 By |Customer Experence, Innovation, Strategy|